BiancaLapuz

Executive Assistant

Engage Diamond Studio, Toronto, Canada · Remote

• Provide executive support to three sales consultants at a Canadian luxury jewelry company, managing inboxes, client communications, and daily coordination across multiple active accounts
• Categorize and triage the sales inbox across four categories (Client Emails, Appointments, Payments, and Tasks & Assignments), ensuring no communication is missed or delayed
• Manage Slack user groups and coordinate internal team communications across a fast-moving sales environment
• Attend client-facing meetings and rendering review calls, taking and cleaning up meeting notes for the sales team
• Draft and send client emails on behalf of sales consultants, maintaining a warm and professional tone consistent with the brand
• Support onboarding and orientation during the first weeks of joining, quickly adapting to new tools including Salesforce, Monday.com, and the company ERP system
• Produce end-of-day reports summarizing completed tasks, obstacles, and team support needs

Client Operations Lead

Bellamy Loft, Toronto, Canada · Remote

• Managed 50+ high-value client engagements annually ($8K–$15K+ per event), overseeing end-to-end logistics including catering, decor, and vendor contracts
• Orchestrated complex multi-stakeholder coordination, aligning internal teams with external vendors to ensure flawless event execution
• Developed repeatable operational systems that reduced last-minute escalations and improved delivery consistency across all client touchpoints
• Acted as primary legal and financial liaison, managing contract negotiations, Special Occasion Permits, and complex billing structures
• Maintained 95%+ client satisfaction through proactive communication and expectation management during high-pressure milestones

Marketing Coordinator

Dialed-In Web, Remote

• Manage performance reporting and SEO campaign coordination across 17+ franchise client locations, delivering structured KPI summaries that inform leadership and client decisions
• Reduced reporting turnaround by ~50%, shifting from weekly cycles to 2–3 day delivery through standardized documentation frameworks
• Oversee vendor communication and order tracking with partners including Marketer Center and WL Marketing for link building and citation services
• Lead client onboarding setup in Teamwork, ensuring project timelines, task lists, and materials are accurately populated from day one
• Prepare and format Month 1 advanced SEO reports and maintain rolling monthly reports across all active client accounts
• Track and verify link indexing status of newly acquired links and citations, maintaining accuracy across campaigns
• Led migration from Teamwork to ClickUp across 20+ active campaigns, standardizing workflows and improving team-wide task visibility and accountability
• Translate SEO, traffic, and conversion data into executive-level narratives that drive stakeholder alignment and decision-making
• Manage content updates across client WordPress and Shopify sites, including blog publishing, on-page SEO optimization, product listing updates, and media management

Executive Assistant to CEO

Dialed-In Web, Remote

• Provided direct support to the CEO, managing calendar, communications, and daily priorities across a fast-moving remote agency
• Coordinated internal team schedules, meeting agendas, and follow-up notes to keep leadership aligned and projects on track
• Handled vendor and supplier communications, ensuring timely responses and order accuracy
• Managed travel logistics and prepared materials for internal and external meetings
• Promoted to Marketing Coordinator after 3–6 months based on demonstrated ownership, reliability, and operational execution

Bachelor of Arts in Mass Communication & Media Studies

Far Eastern University, Manila, Philippines